Oman Terms and Conditions

Website and E-Services Terms of Use

Last Modified: 10.7.2026

Definitions

"Applicable Laws" means the applicable laws and regulations of the Country, including, where applicable, laws relating to consumer protection, electronic transactions, e-commerce, data protection, product safety, product liability, unfair commercial practices and any mandatory laws applicable to the sale of Products through the Website.

"Company" means Client Concept Trading, the operator of the Website and the official distributor of SharkNinja products in the Country.

"Country" means the Sultanate of Oman.

"Website" means the Company's official SharkNinja website and any associated e-services platform operated by or on behalf of the Company in the Country.

1. Acceptance of the Terms of Use

These Terms of Use are entered into by and between You and the Company. The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms of Use") govern your access to and use of the Website and its e-services platform, including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user.

Please read these Terms of Use carefully before using the Website. By accessing or using the Website, you acknowledge that you have read, understood and agree to be bound by these Terms of Use and our Privacy Notice. If you do not agree to these Terms of Use or the Privacy Notice, you must not access or use the Website.

This Website is intended for persons who are legally capable of entering into a binding contract under Applicable Laws and who reside in the Country. Persons under eighteen (18) years of age may use the Website only through, or with the consent and supervision of, their parent or legal guardian, where permitted under Applicable Laws.

2. Changes to the Terms of Use

We may revise these Terms of Use from time to time. Any revised Terms will take effect from the date they are published on the Website and will apply to your subsequent access to and use of the Website. Any revised Terms will not retrospectively alter an Order or Contract already concluded unless required by Applicable Laws or expressly agreed with you. By continuing to access or use the Website after the revised Terms become effective, you acknowledge and agree to the revised Terms.

3. Accessing the Website and Account Security

We reserve the right, at any time and in our sole discretion, to withdraw, suspend, amend or discontinue the Website, or any part of its content, functionality or services, where reasonably required for operational, technical, security, legal or regulatory reasons, or for maintenance, upgrades or business purposes. Where reasonably practicable, we will endeavour to provide prior notice of any material changes or planned interruptions.

You are responsible for both: (a) making all arrangements necessary for you to have access to the Website, and (b) ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by our Privacy Notice, and your Personal Information will be processed in accordance with our Privacy Notice.

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We reserve the right to suspend, restrict or terminate any user account, user name, password or other identifier where we reasonably believe it is necessary to protect the security or integrity of the Website, comply with Applicable Laws, investigate suspected fraud or misuse, enforce these Terms of Use, or protect the rights, property or safety of the Company, our Customers or third parties.

4. Intellectual Property Rights

The Website and its entire contents, features and functionality (including, without limitation, all information, software, text, displays, images, video, audio and the design, selection and arrangement thereof) are owned by the Company, SharkNinja, their respective affiliates, licensors or other relevant rights holders, and are protected by Applicable Laws relating to intellectual property and other proprietary rights.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
• If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not:

• Modify copies of any materials from this site.
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

5. Trademarks

The SharkNinja, Shark and Ninja names, logos, product names, designs and slogans, and the Company name, logo and related marks, are trademarks or other intellectual property owned by the Company, SharkNinja, their respective affiliates, licensors or other relevant rights holders. You must not use such marks without the prior written permission of the relevant rights holder. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

6. Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

• In any way that violates Applicable Laws or any applicable international law or regulation.
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
• To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards set out in these Terms of Use.
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website, or expose them to liability.

Additionally, you agree not to:

• Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real time activities through the Website.
• Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
• Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of the Website.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
• Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the Website.

7. User Contributions

The Website may contain message boards, profiles, forums, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Website. All User Contributions must comply with the Content Standards set out in these Terms of Use.

Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for operating, displaying, improving and promoting the Website and services, subject to the Privacy Notice and Applicable Laws.

You represent and warrant that:

• You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
• All of your User Contributions do and will comply with these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Website.

8. Monitoring and Enforcement; Termination

We have the right to:

• Remove or refuse to post any User Contributions where we reasonably consider it necessary to comply with Applicable Laws, enforce these Terms of Use, protect the integrity or security of the Website, or protect the rights, property or safety of the Company, our users or third parties.

• Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public, or could create liability for the Company.

• Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.

• Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.

• Terminate or suspend your access to all or part of the Website where reasonably necessary, including for any material breach of these Terms of Use, suspected fraud or misuse, security concerns or compliance with Applicable Laws.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. We may cooperate with competent law enforcement authorities, regulatory bodies or courts where required by Applicable Laws or a lawful request. Nothing in this clause limits any rights or remedies available to you under Applicable Laws.

However, we do not undertake to review all material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

9. Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must comply in their entirety with Applicable Laws and any applicable international laws and regulations. Without limiting the foregoing, User Contributions must not:

• Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.

• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.

• Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under Applicable Laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Notice

• Be likely to deceive any person.

• Promote any illegal activity, or advocate, promote, or assist any unlawful act.

• Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.

• Impersonate any person, or misrepresent your identity or affiliation with any person or organization.

• Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.

• Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

10. Copyright Infringement

If you believe that any User Contributions violate your copyright, please send us a notice of copyright infringement. It is the policy of the Company to terminate the user accounts of repeat infringers.

11. Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

This Website may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

12. Changes to the Website

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

13. Privacy

Your privacy is important to us. The collection, use, disclosure, storage and other processing of your personal information through the Website are governed by our Privacy Notice, which is available on the Website and forms part of these Terms of Use.

By accessing or using the Website, you acknowledge that you have read and understood the Privacy Notice.

14. Online Transactions

All purchases through the Website are governed by Terms of Sale, Return Policy, Delivery Policy, Warranty Terms and other applicable customer-facing terms available on the Website.

15. Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

16. Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

17. Geographic Restrictions

The Website is intended for use by persons located in the Country. We make no representation that the Website, its content or any products or services made available through it are appropriate for use outside the Country. If you access the Website from outside the Country, you do so at your own initiative and are responsible for compliance with any applicable local laws.

18. Disclaimer of Warranties

While we use reasonable efforts to ensure that the Website and its content are accurate, complete and up to date, we do not warrant or guarantee that the Website, its content or any services made available through it will always be accurate, complete, reliable, secure, uninterrupted, error-free or free from viruses or other harmful components.

Your use of the Website is at your own risk. To the fullest extent permitted by Applicable Laws, the Website and its content are provided on an "as is" and "as available" basis without any express or implied warranties, except as expressly stated in these Terms or otherwise required under Applicable Laws.

Nothing in these Terms excludes, restricts or limits any statutory rights, guarantees, warranties or remedies available to consumers under Applicable Laws, including any rights relating to defective products, product safety or mandatory consumer protections.

19. Limitation on Liability

To the fullest extent permitted by Applicable Laws, the Company shall not be liable for any indirect, incidental, consequential, special or punitive loss or damage arising out of or in connection with your access to or use of the Website.

Nothing in these Terms excludes or limits the Company's liability where such exclusion or limitation is prohibited by Applicable Laws, including liability arising from fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, defective products, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.

20. Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, licensors and service providers, and their respective officers, directors, employees and agents from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising directly from:

(a) your material breach of these Terms of Use;

(b) your unlawful use of the Website;

(c) your infringement of any third party's intellectual property or other legal rights through your User Contributions; or

(d) your fraud, wilful misconduct or gross negligence.

Nothing in this clause limits any rights or remedies available to the Company under Applicable Laws.

21. Governing Law and Jurisdiction

These Terms of Use and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Website shall be governed by the Applicable Laws of the Country.

Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the Country, without prejudice to any mandatory rights or remedies available to consumers under Applicable Laws.

22. Limitation on Time to File Claims

Any claim arising out of or relating to these Terms or the Website should be notified to the Company within one (1) year of becoming aware of the relevant circumstances, provided that nothing in this clause shall limit any claim, remedy, right or limitation period available under Applicable Laws.

23. Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

24. Entire Agreement

The Terms of Use, together with the Terms of Sale, Privacy Notice, Return Policy, Delivery Policy, Warranty Terms and Conditions, and any other documents expressly incorporated by reference, constitute the entire agreement between you and the Company regarding your access to and use of the Website, subject to any mandatory rights or remedies available under Applicable Laws.

25. Your Comments and Concerns

This Website is operated by the Company. The Company's registered office, contact details and customer service information are available on the Website.

All notices relating to copyright infringement claims should be sent to the Company using the contact details published on the Website.

All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to the customer service contact details published on the Website.

Terms and Conditions of Sale

Last Updated: ( 22.6.2026 )

These Terms and Conditions of Sale ("Terms of Sale") constitute a binding agreement between you and the Company. These Terms of Sale govern the purchase and sale of Products through the Website. Please read these Terms of Sale carefully before placing an Order. By placing an Order through the Website, you agree to be bound by these Terms of Sale.

We may revise these Terms of Sale from time to time by publishing an updated version on the Website. The Terms of Sale in force at the time you place your Order will apply to that Order.

1. DEFINITIONS

1.1 "Applicable Laws" means the applicable laws and regulations of the Country, including applicable consumer protection, electronic transactions, e-commerce, data protection, product safety and product liability laws.

1.2 "Company" means Client Concept Trading, the operator of the Website and the official distributor of SharkNinja products in the Country.

1.3 "Country" means the Sultanate of Oman.

1.4 "Customer", "you", or "your" means the person purchasing Products through the Website.

1.5 "Products" means any products, accessories, spare parts or other goods offered for sale through the Website.

1.6 "Order" means your request to purchase Products through the Website.

1.7 "Website" means the Company's official SharkNinja website and associated e-services platform operated in the Country.

2. SERVICE AVAILABILITY

2.1 Products are sold to private individuals for the Customer's personal and not professional use. We reserve the right to cancel any order where we reasonably consider the Order to be excessive or not intended for personal use.

2.2 The Website is intended for Customers residing in the Country. Orders may only be placed for delivery within the Country unless otherwise expressly agreed by the Company.

3. PRODUCT AVAILABILITY

3.1 Only the Products currently displayed on the Website are offered for sale (subject to stock availability).

3.2 Photographs of Products on the Website are for indicative purposes only and shall not be relied on by the Customer in any way. The Customer is required to read the description of each Product to be aware of specific details relating to the Product.

4. ORDERS

4.1 If you wish to place an order, you may select a Product and add it to your basket by clicking on the "Add to cart" button.

4.2 You may do the following at any time:

(a) check the number of Products in your basket, get detailed information on each Product, and redeem promotional codes, if any, by clicking on the "My basket" button,

(b) continue adding Products by clicking on the "Continue shopping" button,

(c) complete your order by clicking on the "Proceed to checkout" button.

4.3 All new Customers are advised to create a Customer account ("Customer Account") before placing an order. You must complete the form provided, which will include key information to identify yourself, a valid email address or a mobile number, all of which will serve to confirm your identity on the Website in the future.

4.4 All customers with an account will be required to log in to their Customer Account using their registered email address or mobile number and password. Any order placed through your Customer Account will be deemed to have been made by you, and you will be responsible for any such order. You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account. We recommend that you keep your login information secure and confidential at all times.

4.5 You are required to provide us with the information that we request about you as this information is necessary to enable us to identify you and to process and deliver your order. The information you provide to us will remain confidential and will be kept and used by us in accordance with our Privacy Notice.

4.6 After clicking on the "Proceed to checkout" button, you will be asked to select a delivery and payment method. You must provide delivery and billing addresses for your order.

4.7 Once you have selected a delivery method you will be shown the total cost of your order, including the cost of gift wrap and delivery (if applicable). You may go back to review and amend your basket at any time before you confirm your order.

4.8 Once you have double-checked your order summary, you must click on the "Continue to Payment" button to confirm your order. Before you confirm your order, you must tick the box confirming that you have read and accepted these Terms of Sale.

4.9 By confirming your order you agree to be bound by these Terms of Sale and the information set out in the order summary. Your order constitutes an offer to buy your selected Products from us and will be subject to our acceptance in accordance with clause 6 below.

4.10 We reserve the right to refuse or cancel an Order where reasonably necessary, including where:

(a) it considers the order to be excessive or not for personal use as described in condition 2 above;

(b) there is any ongoing dispute with the Customer;

(c) there has been total or partial non-payment of a previous order placed by the Customer;

(d) the bank has declined the bank card payment submitted by the Customer; or

(e) fulfilment of the Order would breach Applicable Laws, or there is any other reasonable and legitimate operational, technical, legal or security reason preventing acceptance of the Order.

5. PRICING AND PAYMENTS

5.1 All prices displayed on the Website are in the lawful currency of the Country and include any taxes, duties or charges required to be included under Applicable Laws, unless expressly stated otherwise.

5.2 Prices for Products and delivery charges will be as quoted on the Website at the time an order is placed. The applicable delivery charge will be added at the order summary stage prior to the Customer submitting their Order. If a Product is temporarily out of stock and the Customer elects to receive a "Notify Me When Back in Stock" notification, any price displayed or quoted at the time of the notification request is for information purposes only and does not constitute an offer to sell the Product at that price. Product prices may change before the Product becomes available again. The final price payable for any Product shall be the price displayed on the Website at the time the Customer places and submits the Order, regardless of any previous price displayed or quoted when the notification request was made.

5.3 The Website accepts the payment methods displayed during checkout. Available payment methods may change from time to time and may vary depending on the Country.

5.4 During the checkout process, you will be asked to provide payment information. All mandatory fields must be completed. Payment transactions are processed using secure payment mechanisms, and any personal information collected in connection with your order will be handled in accordance with our Privacy Notice. By submitting an Order, you represent and warrant that you are authorised to use the selected payment method and authorise the Company to charge the applicable amount for the Order.

5.5 Your selected payment method will be charged when your Order is placed. The amount charged will correspond to the Products ordered by the Customer, together with any applicable delivery charges, gift options, taxes and other charges disclosed during checkout. If any Product becomes unavailable after the Order has been placed but before dispatch, we will notify the Customer and refund the amount paid for the unavailable Product(s) using the original payment method.

5.6 We implement reasonable technical and organizational measures to help protect the security of online payments and personal information submitted through the Website. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. To the fullest extent permitted by Applicable Law, the Company shall not be liable for any loss, damage or unauthorized access resulting from events beyond its reasonable control, including failures of telecommunications networks, internet services, payment service providers, or unauthorized acts of third parties. Nothing in this clause shall exclude or limit any liability that cannot be excluded or limited under Applicable Law.

5.7 Where a credit card chargeback is initiated without valid reason or in breach of our Terms of Sale, we reserve the right to dispute the chargeback and may take further action to recover any fees or losses incurred. This may include suspending your account, canceling pending orders, and pursuing legal remedies.

For more information, please contact your banking institution or your normal payment service provider.

6. ORDER CONFIRMATION

6.1 When you submit an order and successfully make the payment, we will send you an e-mail to the email address and a confirmation SMS to the mobile number you provided to acknowledge that we have received your order and that your order is being processed.

6.2 Once the Product(s) you have ordered are ready for dispatch we will normally send you a further email summarizing your order details and confirming that your Product(s) have been dispatched ("Order Confirmation").

6.3 Upon successful completion of the delivery, you will receive a confirmation email regarding the delivery status.

6.4 Delivery timelines, shipping methods, delivery areas and related conditions are governed by our Delivery Policy, available [here]. Please refer to the Delivery Policy for the latest delivery information and estimated delivery timeframes.

6.5 A contract of sale between you and us ("Contract") is formed when we send you the Order Confirmation.

6.6 The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.

6.7 The Company reserves the right to refuse or cancel an Order where reasonably necessary, including for the reasons set out in Clause 4.10.

7. DELIVERY

7.1 Delivery of Products is subject to our Delivery Policy, which forms part of these Terms of Sale and is available [HERE]. By placing an Order through the Website, you acknowledge that you have been provided access to the Delivery Policy and agree to be bound by its terms.

7.2 We will not be liable to you for any errors in the delivery address provided by you or for any subsequent change of address of which we have not been notified and acknowledged prior to dispatch. Delivery estimates are provided for convenience only and do not constitute guaranteed delivery dates unless expressly stated otherwise.

8. RECEIPT OF ORDER

8.1 Risk of loss or damage to the Products passes to you upon delivery of the Products to the delivery address specified in your Order. Title to the Products passes to you upon our receipt of payment in full for the Products.

8.2 When you receive your order, you must check that the Products received are in conformance with your order. Please contact us if you encounter any problems with your order (for example, missing or damaged items). You may contact our customer services by email: customercare.sharkninja@akigroup.com.

9. RETURNS AND REFUNDS

9.1 Returns, refunds and exchanges are governed by the Company's Returns, Refunds & Cancellation Policy published on the Website, which forms part of these Terms of Sale. Nothing in this clause limits any rights available to Customers under Applicable Laws.

9.2 By placing an Order through the Website, you acknowledge that you have been provided access to the Return Policy and agree to be bound by its terms.

9.3 Nothing in these Terms of Sale or the Return Policy limits or excludes any rights available to consumers under Applicable Laws.

9.4 Product guarantees, warranty coverage and related claims are governed by the applicable Warranty Terms and Conditions, which form part of these Terms of Sale and are available [here].

9.5 By placing an Order through the Website, you acknowledge that you have been provided access to the applicable Warranty Terms and Conditions and agree to be bound by their terms.

10. WARRANTIES AND REPRESENTATIONS

As the Customer, you warrant and represent that:

10.1 You are legally capable of entering into binding contracts and have the full capacity to agree to these Terms;

10.2 All information you provide to us, including payment and shipping details, is accurate, complete, and current;

10.3 You will use the Products purchased through our Website only for their intended and lawful purposes, in accordance with all Applicable laws and regulations;

10.4 You will comply with all Terms and Conditions of Sale and any other applicable policies.

11. FORCE MAJEURE

11.1 We are not liable for any delay or non-performance of our contractual obligations relating to our Contract with you if such failure or delay results from any circumstance or event beyond our reasonable control (a "Force Majeure Event") including but not limited to:

(a) a total or partial disruption or strike affecting, in particular, the postal services or means of transport and/or communication;

(b) any default of our suppliers or sub-contractors;

(c) fire, explosion or other catastrophes;

(d) any denial of use of any railway, motorway, port, airport or other means of transport for any reason;

(e) breakdown of plant machinery, computers or vehicles;

(f) war, threat of war, armed conflicts, rebellion, sabotage or riots, acts of terrorism and actions by civil or military authorities resulting from such acts, civil commotion; or

(g) extreme adverse weather conditions including flood, earthquake, snow, windstorm or other natural disasters or acts of God.

11.2 We will notify you in the event of a Force Majeure Event within 5 working days of its occurrence and shall be relieved of its obligations to you until the applicable Force Majeure Event is over.

11.3 If the Force Majeure Event affecting us continues for over thirty (30) days, both Parties shall be excused from their contractual obligations towards each other and where appropriate we will refund you at the earliest opportunity.

12. LIMITATION OF LIABILITY

12.1 To the fullest extent permitted by Applicable Laws, the Company's liability arising out of or in connection with any Order or these Terms of Sale shall be limited to direct losses actually suffered by the Customer and shall exclude indirect, incidental, consequential, special or punitive losses.

12.2 Nothing in these Terms of Sale excludes or limits the Company's liability where such exclusion or limitation is prohibited by Applicable Laws, including liability arising from fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, defective or unsafe Products, breach of mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.

12.3 Nothing in this Clause affects the Customer's statutory rights under Applicable Laws.

13. ENTIRE AGREEMENT

These Terms of Sale, together with the Terms of Use, Privacy Notice and the policies expressly incorporated by reference, constitute the entire agreement between the Customer and the Company regarding the sale of Products through the Website, subject to any mandatory rights available under Applicable Laws.

14. GOVERNING LAW & JURISDICTION

These Terms of Sale, each Order and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by the Applicable Laws of the Country.

Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the Country, without prejudice to any mandatory rights or remedies available to consumers under Applicable Laws.

15. Buy Now, Pay Later (BNPL) Payment Options

15.1 We may offer Buy Now, Pay Later (BNPL) payment options through independent third-party providers made available on the Website from time to time.

15.2 BNPL services may allow eligible Customers to pay for purchases in instalments, subject to the approval, eligibility criteria, terms, repayment schedules and any applicable fees or charges imposed by the relevant BNPL provider.

15.3 By selecting a BNPL option at checkout, you agree to be bound by the applicable provider's terms and conditions and privacy notice.

15.4 The Company and SharkNinja do not control, influence or participate in the approval or decision-making processes of any BNPL provider and are not parties to the agreement between you and the relevant BNPL provider. All obligations relating to the BNPL arrangement remain solely between you and that provider.

15.5 Details of the BNPL providers available in the Country, together with links to their applicable terms and conditions and privacy notices, will be displayed on the Website or during checkout.

16. Gift with Purchase (GWP) Promotions – Terms and Conditions

From time to time, the Company or SharkNinja may offer Gift with Purchase ("GWP") promotions. Unless otherwise stated in the specific promotion terms, the following conditions apply:

16.1 Availability: GWP promotions are subject to availability and will continue only while stocks last. The Company may withdraw, suspend or amend a promotion where reasonably necessary for legal, regulatory, operational or stock-related reasons.

16.2 Eligibility: A GWP promotion is valid only for qualifying purchases made through the Website during the applicable promotion period and in accordance with the specific promotion terms. Unless otherwise stated, the promotion is limited to one gift per Customer.

16.3 Other Promotions: A GWP promotion may not be combined with any other discount code, voucher or promotional offer unless expressly stated otherwise.

16.4 Returns: Where a qualifying Product is returned, the associated gift must also be returned unused, in its original condition and original packaging. If the gift is not returned, the Company may deduct its stated retail value from any refund, to the extent permitted by Applicable Laws.

16.5 No Cash Alternative: GWP items are non-transferable, non-exchangeable and cannot be redeemed for cash, credit or an alternative Product, except where required by Applicable Laws.

16.6 Compliance: GWP promotions are subject to Applicable Laws and to any additional terms, approvals, permits or conditions applicable to the relevant promotion in the Country.